About Utravel
Utravel is a Benefit Company within the Alpitour World Group, dedicated to empowering Millennials and Gen Z to travel with purpose. The brand offers flexible, community-driven experiences that go beyond traditional tourism, helping young travellers explore the world authentically, connect with others, and create meaningful memories. With a dynamic team of travel coaches across multiple countries, Utravel thrives on agility, engagement, and cultural diversity.
Challenge
Before adopting zick learn, Utravel faced the challenge of keeping its distributed network of travel coaches continuously updated and aligned on key practices across multiple markets. While initial training was delivered in-person, there was no efficient way to reinforce knowledge, provide quick refreshers, or onboard new team members consistently. Each update or format change required manually creating new sessions, making reinforcement and induction slow, inconsistent, and difficult to scale across languages and regions.
Solution
Utravel adopted zick learn through its Innovation Department as a reinforcement and induction tool for coaches. Using WhatsApp as the primary platform made learning natural, accessible, and fully integrated with the habits of their mobile workforce.
Key training programs transformed into microlearning modules included:
Emergency case resolution and customer support scenarios
Operational FAQs
Travel format updates
AI-powered authoring tools enabled quick repurposing and updating of materials, cutting content creation time in half while allowing frequent reinforcement of knowledge and smoother onboarding of new coaches.
Results
The impact of zick learn on Utravel’s training operations was immediate and measurable:
86% completion rate among active users
50% reduction in production effort, saving approximately 10 hours per month
0 customer service tickets during the pilot, compared to an average of 30 previously
These results highlighted operational efficiency, improved content quality, and reduced repetitive work, freeing internal teams for higher-value tasks.
What Worked
Microlearning + quiz format: Short, interactive lessons boosted engagement and retention.
Efficient production: Faster updates allowed more frequent, higher-quality content delivery.
Seamless distribution: WhatsApp made reinforcement feel like a natural part of the daily workflow.
Automated translation: Content was delivered in multiple languages across four different continents, ensuring consistent learning globally.
