1. About zick learn
What is zick learn?
zick learn is an AI-native performance platform that turns company knowledge into practical skills. It transforms existing organisational knowledge into short, focused learning experiences and delivers them through the digital channels employees already use at work. zick learn helps organisations make their knowledge accessible, actionable and easier to apply in everyday work.
What problem does zick learn solve?
Companies generate valuable knowledge through their people, processes, products and internal documentation, but that knowledge does not automatically translate into employee skills. zick learn bridges this gap by turning company knowledge into practical learning moments that help people understand changes, practise what matters and apply knowledge on the job.
Who is zick learn designed for?
zick learn is designed for organisations that need to make knowledge accessible and actionable across their workforce, including distributed teams, frontline employees, deskless workers, sales teams and managers.
What are the main use cases for zick learn?
zick learn is designed for organisations that depend on employee skills and performance, including companies with distributed, deskless, frontline, operational and office-based teams. It helps organisations make knowledge accessible across roles, locations and levels of digital access.
How is zick learn different from a traditional LMS?
A traditional learning management system primarily manages and delivers courses. zick learn focuses on transforming company knowledge into short, practical learning experiences and delivering them where people already work. Rather than requiring employees to rely exclusively on a separate learning destination, zick learn brings learning into familiar workplace channels.
How is zick learn different from an AI course generator?
zick learn combines AI-assisted content creation with learning delivery, learner interactions, scheduled spaced learning and analytics. Its purpose is not just to generate content, but to help people engage with and retain practical company knowledge.
Does zick learn replace existing learning systems?
Not necessarily. zick learn can serve as a complementary layer for delivering learning through everyday work channels. Whether it can replace an existing system depends on the customer's requirements for course administration, compliance records, reporting and other LMS functions.
2. Content creation and AI
How does zick learn turn company knowledge into learning content?
zick learn uses AI to transform existing company knowledge into short, structured learning experiences. This allows organisations to reuse their internal expertise, processes and documentation to create learning content that is relevant to their business and the skills their people need.
How long does it take to create a course with zick learn?
The company reports an average of 15 minutes to create, edit and finalise a course. Actual time may vary depending on the source material, the complexity of the subject and the amount of editing required.
Can zick learn work with existing company materials?
Yes. zick learn is designed to transform existing knowledge and learning materials rather than requiring organisations to create everything from scratch. Public customer examples describe the use of documents and other existing materials.
Can content be reviewed before it reaches learners?
Yes. The content creation process includes AI-assisted editing and finalisation, allowing content creators to review the material before it is sent to learners.
Does zick learn support multiple languages?
zick learn supports more than 200 languages. The exact capabilities may vary by task, including content generation, translation and learner interaction.
Does zick learn use customer data to train AI models?
No. zick learn does not use customers' knowledge or content to train AI models. Customer information is processed to provide the platform's functionality, subject to the applicable data-processing arrangements.
Can zick learn personalise learning for individual employees?
zick learn uses a Learner Model to inform the learning experience based on learner behaviour and feedback. This approach supports the refinement of learning content and the adaptation of learning experiences to individual needs, rather than treating every learner as identical.
3. Learning experience and measurement
What is learning in the flow of work?
Learning in the flow of work means giving people access to relevant learning while they are using the tools and channels they already rely on to do their jobs. zick learn applies this approach by delivering short learning experiences through familiar workplace communication channels, helping employees access knowledge without having to interrupt their work to navigate a separate learning environment.
How does zick learn help employees apply knowledge at work?
zick learn turns company knowledge into short, practical learning experiences designed to help employees understand and practise what matters. By making learning accessible through existing workplace channels, it reduces the distance between accessing knowledge and using it in everyday work.
How does zick learn measure learning engagement and completion?
zick learn tracks learning activity and course completion, alongside other learning and engagement indicators available through its analytics. These measures help organisations understand how employees interact with learning content and identify opportunities to improve learning design and delivery.
How long are zick learn learning experiences?
zick learn is designed around short learning experiences, lasting less than two minutes, to make learning easier to fit into the working day.
What is spaced learning?
Spaced learning distributes learning activities over time rather than concentrating them in a single session. zick learn uses programmed intervals to schedule learning activities.
Does zick learn automatically adapt spaced-learning intervals to each learner?
The current spaced-learning mechanism uses programmed intervals for the entire co-hort based on the Learner Model.
What is the Learner Model?
The Learner Model is an operational component of zick learn's production platform. It is a learner persona describing the cohort typical learner through their Professional Profile, Prior Knowledge, Communication Preferences, Cognitive Profile and Business Context.
How does zick learn measure completion rate?
zick learn defines successful completion as correctly completing an exercise within the programmed 72-hour window. The company reports a completion rate above 85%, calculated at learner level.
What completion rate does zick learn achieve?
The company reports a completion rate above 85%. This is a company-reported metric, not a guarantee of the result that every customer will achieve. Results may vary by audience, content and implementation.
How does zick learn measure engagement?
zick learn provides analytics on learner interactions and learning activity.
Can zick learn prove improvements in job performance?
On average, customers using zick learn across their workforce report gaining 10 hours of operational time back.
4. Channels and integrations
Which communication channels does zick learn support?
zick learn can deliver learning through workplace channels including WhatsApp, Microsoft Teams, Slack, Google Chat, browser-based web chat and Webex. Availability can depend on the selected plan and deployment configuration.
Do employees need to install a separate app to use zick learn?
zick learn is designed to deliver learning through channels employees already use, including supported workplace communication tools and browser-based web chat. This can reduce the need for employees to install and adopt a separate learning application.
Does zick learn integrate with Zapier?
Yes. zick learn has a native integration with Zapier, allowing it to connect with business applications and automate workflows without requiring a custom integration for every use case. Available zick learn events and actions include creating learners and learner lists, cloning and updating courses, and triggering workflows when learners are created or complete a course. The workflows available depend on the connected application and its supported triggers and actions. Explore the integration on Zapier.
Which HRIS, CRM and ERP systems can zick learn connect to?
zick learn can connect with business systems through Zapier where the required workflow is supported, or through API-based integrations where appropriate. Relevant systems to assess include HR platforms such as Personio, Workday, SAP SuccessFactors, HiBob and Factorial; CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics 365 and Pipedrive; and ERP platforms such as SAP S/4HANA, Microsoft Dynamics 365 and Oracle NetSuite. The availability of a specific integration depends on the system, the required data exchange and the workflow to be implemented. Contact zick learn to confirm the requirements for your setup.
Can zick learn integrate with an existing LMS?
zick learn can be connected to existing learning systems where the necessary integration capabilities are available. Relevant systems to assess include Moodle and SAP SuccessFactors. Depending on the use case, an integration may support learner provisioning, course-related workflows or the exchange of learning activity data. The exact capabilities depend on the systems and interfaces involved and should be confirmed before implementation.
Can zick learn connect to spreadsheets and other data tools?
Yes. zick learn can use Zapier and API-based integrations to support workflows involving data tools such as Google Sheets, Airtable and Microsoft Excel, subject to the capabilities of each integration. For more specific workflows, webhooks and APIs can be used where supported. The exact data exchanged and the direction of the integration depend on the technical requirements.
Can zick learn integrate with a system that is not listed?
Potentially, yes. zick learn provides APIs that can support custom integrations with business applications. Feasibility depends on the external system's API, authentication method, available data and the workflow required. If you need to connect zick learn with a specific HRIS, CRM, ERP or LMS, contact our team to assess the integration requirements.
Which channels are included in each plan?
Available channels and usage limits depend on the selected plan. Customers should consult the current pricing page or contact zick learn for confirmation of the configuration that meets their requirements.
5. Security, privacy and compliance
Is zick learn GDPR compliant?
zick learn is designed to support the protection and responsible processing of personal data in line with applicable data-protection requirements, including the GDPR. Its data-processing arrangements, security controls and subprocessors should be assessed against the requirements of each customer's organisation.
Is zick learn compliant with the EU AI Act?
zick learn is committed to addressing the applicable requirements of the EU AI Act. The specific obligations depend on the intended use of the AI system, the roles of the parties involved and the applicable regulatory provisions. Customers should consult the relevant contractual and compliance documentation for their use case.
Does zick learn hold ISO or other official security certifications?
zick learn does not currently hold an independent ISO/IEC 27001 certification. Its cloud infrastructure relies on providers whose data centres and services have relevant security certifications, including ISO/IEC 27001.
Where is customer data stored and processed?
Primary customer data is hosted in European cloud infrastructure, including Amazon Web Services in Ireland and Microsoft Azure in Germany. zick learn also uses third-party service providers to support specific platform functions, such as language processing, analytics, Microsoft Teams integration and email delivery. Twilio SendGrid processes data in the United States for email delivery, subject to Standard Contractual Clauses and supplementary safeguards as applicable. The current subprocessor list and relevant data processing arrangements provide further details about the providers involved and their roles.
Is customer knowledge shared with other customers?
No. Customer knowledge is processed to provide the service to the relevant customer and is not used to train AI models. Access to customer information is governed by the platform's security controls and applicable data-processing arrangements.
What personal data does zick learn process?
Depending on the configuration and channels selected by the customer, zick learn may process:
Name and surname, where provided or required.
Business email address.
Mobile phone number, when WhatsApp delivery is used.
Platform usage data, including interactions, course completion and learning analytics.
The data processed depends on the service configuration and its intended purpose. zick learn is not designed to process special categories of personal data, such as health information, biometric data or religious beliefs. Customers should not submit such data unless the processing has been specifically assessed and agreed.
How does zick learn protect customer data?
zick learn documents technical and organisational measures designed to protect the confidentiality, integrity and availability of customer data. These include:
Encryption in transit using TLS 1.2 and encryption at rest using AES-256.
Multi-factor authentication for access to critical systems and data.
Role-based access controls and the principle of least privilege.
Logging and monitoring of system and administrative access.
Daily encrypted backups, retained for 30 days.
Documented security, change management and incident response procedures.
Access to systems is restricted to authorised personnel. Access rights and privileged accounts are reviewed periodically.
Does zick learn use customer knowledge to train its AI models?
No. Customer knowledge is not used to train AI models. Third-party services may process information to provide specific platform functions, such as language processing. The applicable data processing terms govern these activities.
How long is personal data retained?
Personal data is retained for as long as necessary to provide the service and meet applicable legal and contractual obligations. Retention and deletion are managed according to the relevant processing purposes and arrangements. Daily encrypted backups are retained for 30 days. Requests for deletion and other data management requirements are handled through the applicable procedures and contractual terms.
Can users exercise their GDPR rights?
Yes. Data subjects can exercise applicable rights under the GDPR, including access, rectification, erasure, restriction of processing, objection and data portability. Where zick learn acts as a processor on behalf of a customer, it supports that customer in handling requests in accordance with the applicable data processing arrangements.
How does zick learn manage subprocessors?
zick learn maintains a documented list of subprocessors involved in providing the service. Providers are subject to security and data protection assessments, and data processing agreements are maintained as applicable. Where international data transfers require safeguards, zick learn uses mechanisms such as Standard Contractual Clauses and supplementary measures where applicable. Customers can consult the relevant contractual documentation for the current subprocessor list and transfer arrangements.
How does zick learn respond to security incidents?
zick learn maintains documented procedures for identifying, containing, investigating and managing security incidents and personal data breaches. Incidents are recorded, investigated and addressed through defined response and escalation procedures. Where required by the GDPR, the relevant supervisory authority is notified within the applicable legal timeframe. Customers are informed in accordance with the contractual arrangements and applicable legal requirements.
Does zick learn have a business continuity and disaster recovery plan?
Yes. zick learn documents a business continuity and disaster recovery approach that includes encrypted daily backups, recovery procedures and periodic testing. The documented recovery objectives are a Recovery Point Objective (RPO) of 24 hours and a Recovery Time Objective (RTO) of 12 hours for critical services. These are recovery targets, not a guarantee that every incident will be resolved within those periods.
6. Results and customer evidence
What results does zick learn report?
zick learn publishes customer case studies describing outcomes such as learner completion, engagement, reduced time spent delivering learning and operational improvements. Each result should be interpreted in the context of the specific customer and use case.
Are the results guaranteed?
No. Results depend on the organisation, the use case, the quality of the underlying knowledge, implementation and employee engagement. Reported customer outcomes should be interpreted in the context of the specific deployment and the measurement method used.
How are time savings calculated?
Time savings should be calculated against a clearly defined baseline, using explicit assumptions about the time required under the previous process and the process implemented with zick learn.
What business outcomes can organisations measure with zick learn?
Organisations can use zick learn's learning and engagement analytics to monitor indicators such as course completion and learner activity. Depending on the use case, these indicators can be evaluated alongside operational measures to assess whether learning initiatives are contributing to business objectives.
How can companies measure the impact of zick learn?
Companies can establish a baseline before deployment and compare relevant indicators after implementation. Depending on the use case, these may include learning completion, employee engagement, time spent accessing knowledge, operational efficiency or other business-specific performance measures. The choice of metrics should reflect the intended outcome and the evidence available.
Are zick learn's results independently verified?
Customer case studies report results associated with individual deployments.
7. Research and development
Has zick learn collaborated with UC Berkeley?
Yes. zick learn collaborates with a research team involving faculty associated with UC Berkeley's education and Berkeley Changemaker ecosystem. The work focused on microlearning principles, spaced repetition, learner behaviour and engagement dynamics, helping shape the pedagogical framework and learning engine behind the platform.
How has academic research influenced zick learn?
Research activities conducted as part of our collaboration informed the heuristics that underpin zick learn's approach to learning design. These include how learning content is structured, how spaced repetition is applied, and how learner behaviour and engagement can inform the learning experience.
What came out of the collaboration?
The work contributed to the development and refinement of the pedagogical principles and heuristics used by zick learn's learning engine. These principles inform how the platform turns company knowledge into short learning experiences and supports learners as they engage with that content.
Is zick learn an academically validated learning platform?
zick learn's learning approach has been informed by dedicated research activities into learning design, microlearning, spaced repetition and learner engagement. The scope of the documented collaboration supports these research contributions.
Is UC Berkeley an investor, certifier or official endorser of zick learn?
The collaboration was research-related. It should not be interpreted as an investment, product certification or official institutional endorsement by UC Berkeley.
What learning principles inform zick learn?
zick learn's learning approach draws on principles including microlearning, spaced repetition, learner behaviour and engagement dynamics. Research activities have contributed to the development and refinement of the pedagogical framework and heuristics that inform the platform's learning design.
What is the Learner Model in zick learn?
The Learner Model is a component of zick learn's approach to understanding learning behaviour and informing the learning experience. It helps connect learner interactions and feedback with the design and refinement of learning content and experiences.
8. Plans and commercial information
Which zick learn plans are available?
zick learn offers plans designed for different organisational sizes and deployment requirements. Features, learner limits, channels and usage allowances depend on the selected plan.
How much does zick learn cost?
Pricing depends on the plan, number of learners, channels and deployment requirements. Customers should refer to the current pricing page for up-to-date prices and included features.
Does zick learn offer onboarding and implementation support?
Implementation and onboarding support depend on the selected plan and agreed scope. The commercial proposal will specify the services included.
How can an organisation start using zick learn?
Organisations can explore the available plans and select an option based on their team size, preferred delivery channels and deployment requirements. For organisations with more complex needs, the zick learn team can discuss the appropriate setup and rollout approach.
How can I find out which zick learn plan is right for my organisation?
The right plan depends on the number of learners, the channels employees use, the required integrations and the level of implementation support needed. Organisations can review the available plans or contact the zick learn team to discuss their requirements.
